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Smart-Up is an EU funded project to encourage vulnerable customers in those Member States that have embarked on the roll-out of Smart Meters to actively use their Smart Meters and In-House Displays to achieve energy savings. Previous studies have shown that Smart Meters do not lead to energy savings in the residential sector unless households actively use them and modify their energy-use behaviour. This project will fill this gap, as well as raise awareness on demand response services.

The training guidelines and teaching materials

  • Explain what a smart meter does and how it can be used to reduce household energy bills (energy consumption reduction and opportunities offered by demand-response services).
  • Explain domestic fuel running costs and bills to inform switching and tariff changes.
  • Advise on getting the most from smart meters and In-House Displays (IHDs) in countries where they are installed and in the countries where they will be trialled.
  • Engage with households to promote behavioural change and the necessary soft skills to communicate effectively.
  • Provide households with energy efficiency, behaviour change and heating/cooling controls advice.
  • Signpost households to information, grants and assistance available to improve the energy efficiency performance of their house, including grants to install/buy efficient heating systems and appliances.
  • Encourage behaviour change by identifying where efficiency savings can be made and how these savings will bring benefits to the household, local community and the environment.
  • How to identify a vulnerable consumer and identify signs of vulnerability in a household.
  • Using local referral partners to identify opportunities for using new and existing interventions to identify vulnerability and successfully assist vulnerable customers.
  • Examine the impacts of fuel poverty on health.