Training slides, training manuals and resources to help frontline workers meet the advice and support needs of vulnerable households on how to use smart meters. Available in English, French, Spanish, Italian and Maltese. These training guidelines were adapted to fit within the partner country’s context and to equip both installers and frontline staff with the knowledge, understanding and competencies to provide advice and support to households on how to use smart meters and IHDs effectively. Different sets of training guidelines were developed since smart meter installers will already have a certain level of knowledge that other frontline staff (from housing associations, community groups etc.) do not have, and vice versa.