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Vulnerable Consumer Working Group Guidance Document on Vulnerable Consumers, November 2013


EU legislation for energy retail markets is aimed at supporting all customers, but in particular consumers in vulnerable circumstances. This report, summarising the views of the Vulnerable Consumer Working Group (VCWG), focuses on Member State obligations for vulnerable customers as defined in EU energy-related legislation, and the need for comprehensive transposition of the relevant Directives. It addresses household customers and consumers only - as their needs are more pressing on a day-to-day, quality-of-life basis - and not small- and medium-sized enterprises.