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Evaluation of the Npower Fuel Bank™ (pilot phase)


During 2014-15 NEA worked in partnership with npower, the Trussell Trust and individual food bank providers in the pilot areas of County Durham, Gloucester, Kingston and the Wirral to develop the npower Fuel Bank™ scheme. The npower Fuel Bank is an innovative and novel approach to supporting households in energy crisis and is targeted at food bank service-users that use a pre-payment meter (PPM) who are struggling with their energy costs and at immediate risk self-disconnection and/or rationing of energy. During the pilot phase NEA was commissioned by npower to undertake an evaluation of the Fuel Bank to assess the impact of the fuel bank on service-users and to assess the operational processes and administration of the scheme from the view of both food bank providers and those that used the service.