Communication from the Commission: Towards a European Charter on the Rights of Energy Consumers
Effective consumer rights are essential to ensure that liberalisation successfully delivers real choice and gives consumers the confidence to switch supplier if they wish to do so. Consumers will be active players on the energy market if they are effectively protected. The European Union's binding objectives concerning reduction of CO2 emissions further stresses the need for strengthening consumer rights' on information and in particular appropriate information to better manage energy consumption. The consultation document containing possible elements of a future Charter on the Rights of Energy Consumers annexed to this Communication constitutes an important part of this policy.