Households that have debts on their energy bills will be forwarded to the the supplier of last resort and prepayment electricity and gas meters are implemented, sometimes coupled with a power limiter for electricity (with a minimum guaranteed supply).Read more
In the event of debt and no agreement on repayment is made, suppliers have an obligation to offer to install a prepayment meter to enable a consumer to repay the debt and avoid the need for disconnection.Read more
This measure aimed to establish ongoing engagement with households that do not normally participate in neighbourhood groups or existing structure. Through this engagement, households were pointed to suppliers that offered a special tariff for low incomes.Read more
Vulnerable consumers receive some protection against disconnection. First, they can request to delay payment on their electricity bills or to pay in installments. Second, they can choose to get a prepayment meter installed.Read more
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