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Policies & Measures

This section contains information about policies and measures addressing energy poverty.

Organisation type
Target socioeconomic group
Target housing situation

The Code of Practice for Energy Suppliers strengthens the rights of electricty and gas customers. Several rules on disconnecting customers' energy supply are included. For example, a supplier must contact the customer multiple times before they are allowed to disconnect the customer's supply and...Read more

The measure provides financial assistance to certain households to cover their energy bills during cold weather in the winter period (November 1 - March 31). Cold weather is defined as a period when the average temperature has been recorded as, or is forecast to be, 0 degrees Celsius or below...Read more

Organisation type
Target socioeconomic group
Target housing situation

This programme aimed at bringing affordable energy and improvement to the lives of residents through an innovative community action framework, equipping them with the key tools and guidance needed to sustainably and collaboratively tackle fuel poverty.Read more

Organisation type
Target socioeconomic group
Target housing situation

The SMART-UP project encourages the active use of smart meters and in-home displays by vulnerable consumers to change their energy behaviour. Social workers and other frontline staff have been trained to advise and empower vulnerable households to become more energy efficient. The target is to...Read more

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