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Policies & Measures

This section contains information about policies and measures addressing energy poverty.

Organisation type
Target socioeconomic group
Target housing situation

TSOs and DSOs are required to realize a certain level of energy savings every year. They implement these obligations by providing subsidies to consumers for energy efficiency measures, such as building insulation or the replacement of oil-fired heating systems.Read more

Organisation type
Target socioeconomic group
Target housing situation

The Safety Net is a pledge by the larger six suppliers to never knowingly disconnect a vulnerable customer. A customer is considered vulnerable if for reasons of age, health, disability or severe financial insecurity, they are unable to safeguard their personal welfare or the personal welfare of...Read more

Organisation type
Target socioeconomic group
Target housing situation

The Extra Help Unit helps vulnerable energy consumers, in particular in cases of disconnection. The Unit is based on statutory responsibilities under section 13 of the Consumer Estates and Redress (CEAR) Act 2007. The CEAR Act states that a person is vulnerable if it is not reasonable to expect...Read more

Organisation type
Target socioeconomic group
Target housing situation

The project (IEE/13/624) aims to help families with children save energy at home, acting on their electricity consumption behaviour and appliance-purchasing decisions through a comprehensive programme, including an energy audit tool and energy efficiency guide for households. Energy Help Desks...Read more

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