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Policies & Measures

This section contains information about policies and measures addressing energy poverty.

Organisation type
Target socioeconomic group
Target housing situation

The heating allowance for pensioners allows low-income pensioners to get heating related expenses reimbursed if the costs exceed a certain threshold. The heating allowance is differentiated between single households or couple households.Read more

The Priority Services Register (PSR) is a free service provided by suppliers and network operators to customers in need. Services include advance notices of planned power cuts, priority support in an emergency, and meter reading services. Suppliers are also prohibited from disconnecting...Read more

Vulnerable consumers receive some protection against disconnection. First, they can request to delay payment on their electricity bills or to pay in installments. Second, they can choose to get a prepayment meter installed.Read more

This measure implements a bonus for the electricity bill for vulnerable households and also protects severely vulnerable households from disconnection. The recently approved Royal Decree 897/2017 substitutes the previous social tariff started in 2009 and sets new eligibility criteria.Read more

This measure provides financial assistance to households to pay their energy bills through a social tariff. Since 2016, it is automatically awarded to households receiving certain social benefits and to low income households. For household to qualify, the electricity and natural gas consumption...Read more

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