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Policies & Measures

This section contains information about policies and measures addressing energy poverty.

The measure provides financial assistance to certain households to cover their energy bills during cold weather in the winter period (November 1 - March 31). Cold weather is defined as a period when the average temperature has been recorded as, or is forecast to be, 0 degrees Celsius or below...Read more

Net metering is allowed for PV systems so that only the net electricity consumed from the grid needs to be paid. In addition, vulnerable households receive an extra financial aid to install a PV system of €900/kWp, with a maximum of €2700.Read more

This measure provides financial assistance to households to cover housing costs. Costs for heating are calculated based on the temperature zone and the floor area of the house.Read more

The Priority Services Register (PSR) is a free service provided by suppliers and network operators to customers in need. Services include advance notices of planned power cuts, priority support in an emergency, and meter reading services. Suppliers are also prohibited from disconnecting...Read more

Organisation type
Target socioeconomic group
Target housing situation

Disabled consumers may not be disconnected from supply in case of late payment or non-payment. They also receive additional assistance by allowing the measurement and payment of the bill to happen at the place of use, as well as the possibility to receive additional information on the bill.Read more