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Policies & Measures

This section contains information about policies and measures addressing energy poverty.

Organisation type
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The Energy Best Deal is a campaign to make people aware of possible energy bill savings through switching energy suppliers, through bill support and through energy efficiency measures. Sessions are aimed at vulnerable households and also at frontline workers and volunteers who support these...Read more

An Energy Café is a local community initiative providing energy advice and advocacy in a welcoming setting - often with tea and cake! People who attend Energy Cafés will receive tailored advice, information and support on a range of issues, including: how to effectively engage in the energy...Read more

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The project "Energy-Check for Low Income Households" (EC-LINC) established tailored information and consultation approaches to assist low income households in saving energy and water at home. No- and low-cost measures have been combined within an advice service that is especially designed to...Read more

Energy suppliers are required to support the delivery of energy efficiency measures amongst low income and vulnerable households.Read more

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The EU is committed to tackling energy poverty by its roots and protecting vulnerable consumers, and made it a policy priority in the Clean energy for all Europeans package, adopted in 2019.

Significantly, a common definition on energy poverty was agreed for the first time in these new...Read more

Organisation type
Target socioeconomic group
Target housing situation

The Safety Net is a pledge by the larger six suppliers to never knowingly disconnect a vulnerable customer. A customer is considered vulnerable if for reasons of age, health, disability or severe financial insecurity, they are unable to safeguard their personal welfare or the personal welfare of...Read more

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