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Policies & Measures

This section contains information about policies and measures addressing energy poverty.

Organisation type
Target socioeconomic group
Target housing situation

The Energy Best Deal is a campaign to make people aware of possible energy bill savings through switching energy suppliers, through bill support and through energy efficiency measures. Sessions are aimed at vulnerable households and also at frontline workers and volunteers who support these...Read more

An Energy Café is a local community initiative providing energy advice and advocacy in a welcoming setting - often with tea and cake! People who attend Energy Cafés will receive tailored advice, information and support on a range of issues, including: how to effectively engage in the energy...Read more

Organisation type
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The project "Energy-Check for Low Income Households" (EC-LINC) established tailored information and consultation approaches to assist low income households in saving energy and water at home. No- and low-cost measures have been combined within an advice service that is especially designed to...Read more

Energy suppliers are required to support the delivery of energy efficiency measures amongst low income and vulnerable households.Read more

Organisation type
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Target housing situation

The Safety Net is a pledge by the larger six suppliers to never knowingly disconnect a vulnerable customer. A customer is considered vulnerable if for reasons of age, health, disability or severe financial insecurity, they are unable to safeguard their personal welfare or the personal welfare of...Read more

Organisation type
Target socioeconomic group
Target housing situation

The Extra Help Unit helps vulnerable energy consumers, in particular in cases of disconnection. The Unit is based on statutory responsibilities under section 13 of the Consumer Estates and Redress (CEAR) Act 2007. The CEAR Act states that a person is vulnerable if it is not reasonable to expect...Read more

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