Code of Practice for Energy Suppliers
Country
Organisation type
Implementing body
Commission for Regulation of Utilities
Type of measure
Target socioeconomic group
Target housing situation
Geographic scope
Energy carrier
Description
The Code of Practice for Energy Suppliers strengthens the rights of electricty and gas customers. Several rules on disconnecting customers' energy supply are included. For example, a supplier must contact the customer multiple times before they are allowed to disconnect the customer's supply and vulnerable customers cannot be disconnected between the months of November and March.