09 Jan 2018
Morning Discussion: 2 years of Consumer Mediation
Policy eventResearch Event
The French national energy ombudsman organises a morning discussion on mediation in France and in Europe on Tuesday, January 9, 2018 (#2ansMédiationConso). Since January 1, 2016, mediation has become mandatory in France for any dispute between a consumer and a professional related to the performance of contracts for the supply of services or the sale of goods. Two years after the implementation of the directive, the National Energy Ombudsman, a public mediator for more than 10 years in the energy sector, is organising a morning discussion to review and discuss the place of mediation and the settlement of consumer disputes in different sectors in France and in Europe.